Ohio Industrial Energy’s Top 20 Frequently Asked Questions

  1. Will our company receive two bills or one?

    Your company will receive one bill from the Utility just as before. The bill will look the same except there will be a tag line stating that your actual electricity (via Generation and Transmission) is being provided by another supplier.

  2. Does my price change each month?

    No. Our contracts offer a fixed price for the duration of the term of the contract.

  3. What happens if my new price ends up being more than the Utility over the course of my contract?

    That cannot happen as the Utility’s prices are fixed and we know exactly what the Utility will be charging ahead of time.

  4. How do I know that your pricing is the best?

    Because we work for you as “your outsourced Energy department”. We utilize an “open book” approach and will share all of the suppliers’ competitive bid pricing with you.

  5. How can I track my savings?

    This is easy to do as your price and the Utility price matrix are fixed. We will help you and can provide historical data if requested.

  6. What happens if I have a power outage or similar problem?

    You call your host Utility as you have always done in the past. The Utility still provides all of your service as they are still responsible for Distribution of the electricity and customer charges.

  7. What part of the bill am I saving money on?

    You save money on the electric commodity itself, which is reflected in the Generation and Transmission portion of your bill (this is the deregulated portion of the electric bill). The Utility is responsible for the Distribution and Customer Charge portion of your bill (these charges are regulated and are the same for all customers, dependent on size, regardless of whether a customer is purchasing electricity from another supplier or not).

  8. Why Ohio Industrial Energy?

    Because we have been helping businesses with regard to energy for over thirty years. We have aligned ourselves with experts who are not affiliated with any particular supplier or the host utility so that we can find the best price and supplier that best suits each customer’s needs.

  9. Do I make my decision on price per kilowatt hour alone?

    Absolutely not. There are some unsavory suppliers in the marketplace and you need to check references and move forward with someone you can trust. You also need to pay attention to contract language as some contracts are less favorable than others. That’s why we are here to help you through the process.

  10. Do your contracts have an evergreen clause?

    Most of the contracts we offer do not have an evergreen clause, meaning the contract will not continue on a month-to-month basis once the initial term expires. If there is an evergreen clause, it is our job to make sure that you have entered into a favorable renewal with a supplier prior to the expiration of your contract.

  11. How long do the contracts last?

    Typical contracts last 12, 18, 24, or 36 months. The duration of the contract is your choice. We are here to help guide you on the best choice relevant to your usage.

  12. How long does it take to get the new rate?

    The new rate typically takes effect one to two billing cycles after you have submitted an executed contract.

  13. Are there any usage requirements?

    No. Our contracts can save money for businesses of any size. There are no bandwidth requirements so you can use as much or as little electricity as you want during the term of your contract.

  14. Are you certified by the Public Utility Commission?

    All of our suppliers have been approved by the Public Utility Commission.

  15. What are cancellation policies?

    If you end up moving during the term of your contract, there are no termination fees. A contract terminates upon change in ownership of meter. Termination fees only apply if you decide to cancel the contract for no apparent reason.

  16. Does anyone have to come set things up at my place of business?

    No. The only thing you need to do is submit the executed contract.

  17. What is a Letter of Authorization (LOA)?

    This is simply a form that allows us to gather your historical usage information and patterns from the Utility so that we can get you the best pricing. This form is not needed for all accounts and only applies for larger users. Submitting this form does not cost you anything and does not obligate you to accept any subsequent proposals.

  18. Can you help with facilities outside of Ohio?

    Yes. We can help you save money at any facility that is located in a deregulated state. Not all states are deregulated currently, but many are. Our expertise and process will obtain the best available electric pricing for all of your facilities, regardless of location.

  19. Are there any sign-up or transfer fees?

    No. There are no extra fees to sign up or transfer to a supplier, and there are no hidden monthly fees.

  20. Is the contract complicated to fill out?

    No. In fact, we can fill out all of the account information for you. The only thing you are responsible for filling out is your contact information and the signature line.